Our Client Release Form explains every possible aspect of grooming, what to expect and issues that can occur. It is very important to us and also your pet that the proper steps are taken before they come into our care and also once they’re off the table.

We ask that no later than 48 hours before your appointment, you have read through, completed and sent back the Client Release Form that was sent to you via email at the time of your appointment request.

If the release is not sent back or only partially filled out, we retain the right to void your request for an appointment.

While booking your pet’s appointment, we ask that you list your pet’s information such as Name, Breed, Age, etc. This information is requested so that we can best understand your pet and their individual needs. Additionally, if the section was improperly completed or only partially completed, we will send you a pet information card via email that you can send back to us with the Client Release Form, no later than 48 hours prior to your requested appointment.

Failure to provide required information will result in appointment cancellation.

For the safety and well-being of your pet, our stylist (and per Massachusetts Law), we do require proof of Rabies and Distemper. If your pet’s vaccinations are close to expiring, your appointment must be at least 24 hours before date of expiration. We do not accept appointments for pets who have received vaccinations within the last 24 hours, as per outlined in the Client Release Form.

Failure to present proof of up-to-date vaccines within 48 hours of your requested appointment will result in request denial or appointment cancellation.

Our mission is to keep every pet in our care not just sparkly clean, but also paw-fectly comfortable. In order for us to accomplish that goal with every pet we see, we ask that while you’re filling out the appointment request form, you are upfront and 100% honest with your pet’s health and behavior. Although we do not discriminate and are willing to work with any pet, we ask that for your pet’s well-being and safety, as well as our stylist’s peace of mind, you give us as much information as possible on your pet’s past and current medical or behavior concerns. This allows our stylist to game-plan and strategize on how to perfectly accommodate your pet’s individual needs and keep them stress- free and comfortable during the grooming process.

In any situation, we will use our best discretion during the grooming process to upcharge accordingly, also fairly, or even not at all. With all pets, everything is taken as it happens and we cannot predict the behavior or outcome of said behaviors. After all, they do not have the ability to tell us if something is wrong. We have to carefully pay attention to their body language and verbal warnings to figure out what they are trying to express. We take the safety and well-being of our furry companions seriously, and we ask that you respect our decision making during the process, in order to keep our stylist safe as well.

We understand that sometimes grooming can get away from us! It’s completely normal for your pet to have a few knots and tangles from being a little overdue and that is what we are here for! Keeping your furry family members pampered and comfortable is our number one priority. That being said, it is also our duty to be 100% honest and upfront about what we may find on your pet.

Whether is just a few tangles, or complete matting, we will discuss the haircut prior to stepping away with your pet. At the time of your appointment, if we notice any matting on your pet that we believe cannot be brushed out, it is our duty as care specialists to remove the matting as quickly and easily as possible. This may result in a shaved, or much shorter haircut than hoped for. If that issue arises, you will be presented with a Matting Release Form, that outlines the risks of matting, to which you must sign before the appointment can continue.

Itchy, yucky buggies: best describes fleas and ticks. When our stylist does their initial hands-on assessment of your pet, fleas and ticks will be brought up immediately if they are noticed on or around your pet and/or home, along with a few solutions of how to exterminate the pests. When dealing with fleas, more specifically, they can be very tricky to fully rid of, especially if they have already made their way into your home. We will make sure to carefully inspect your pet to determine if it appears to be serious.

When it comes to ticks, we generally do not have enough worry to end a service, unless the pet is completely covered. We will, however, assess the pet’s skin and determine whether or not it may be comfortable to, or not to remove any ticks. If your pet has ticks on them: and the tick is overly-engorged, the skin around the tick’s bite seems irritated or red, the skin around the tick has a ring-like rash, or the pet shows physical pain when touched in the area near the tick, your stylist may decide it’s best to leave that area of the pet untouched, and/ or end the service and suggest a vet visit.

For removing fleas and ticks from your pet, we use the brand PetArmor Flea and Tick Shampoo. If your pet(s) has an allergy or reaction to the shampoo or any ingredients of said product, please immediately take your pet(s) to the veterinarian and then contact us directly via email or phone. If you fail or refuse to provide necessary information regarding allergies to any product(s), we are not responsible for the loss of a pet, or the pet(s) reaction to said product.

For more information on how to get fleas in your home under control, visit the EPA’s website through this link.

https://www.epa.gov/pets/controlling-fleas-and-ticks-around-your-home

You and your pets are important to us and without you, this would not be possible. However, our stylist’s time and talent is also an important aspect to providing these top-notch services. This list below outlines our policies on cancellation, no-show and/or late fees.

• Failure to sign and/or send back the Client Release Form, up to date vaccinations and properly completed pet information will result in a cancellation of your appointment. No fees will be charged at this time.

• Failure to sign, or refusal to sign the Matted Pet Release Form will result in immediate end to your appointment. This will result in a 50% charge of the cancelled service before being able to rebook.

• Signs of unexpected pest (fleas/ticks/etc.) infestation will result in immediate end to services. However, you will not be charged for this due to the nature of the issue. Failure to exterminate pests after one incident that was already brought to light will result in the immediate end to the service and a 50% charge to compensate the stylist. After the second incident, we reserve the right to refuse a rebooking due to unsafe working conditions.

• Cancellations made before the 24 hour mark will not be charged. After that, any cancellation made within 24 hours of your pet’s appointment will be marked as a no-show. After one no-show, we will give our clients the benefit of the doubt. If this issue persists, you may be required to put down a 50% deposit of any future appointments. If this issue is common, or reoccurring, we reserve the right to refuse you future services.

• Any cancellation due to pet or personal emergencies will not be charged depending on the nature of the issue.

• Failure to confirm your appointment within 12 hours, cancellation within 24 hours, or not answering the door to our stylist are considered no-shows. In order to compensate our stylist for their time: after one no-show, we will require 50% charge of the service requested at the time of booking, for all future appointments.

• Failure to answer the door to our stylist within 15 minutes of your appointment time will result in appointment cancellation. Late fees will not apply for first-time occurrences. After that, we will implement a late fee charge up to $1 per minute you are late to the door. After multiple offenses, you may be refused future services.

We understand that life happens! We have all been there and done that. We only ask that if the situation allows, to give our stylist the proper “heads up!” that you may be unable to follow through with the appointment.

Due to demand, after one or multiple of these listed offenses, we may decide that you and your pet are not a good fit for us and our services.